Senior JIRA Engineer

AT&T is a telecommunications company that provides wireless communications, local exchange, and long-distance services for consumers and businesses in the United States and internationally.

We’re looking for an experienced JIRA Administrator/Developer to help us move all of our Engineering and Operations teams into a common ticketing and version control system. You’ll be working with senior managers to setup an agile development process within the new ticketing system and to setup processes for our common source code system. You’ll then work with all of our Engineering and Operations teams to show them the new processes and the new systems and to help migrate their current processes and work into the new system. You’ll also be working with various development teams, both locally and off-shore, to implement automation in the new systems that will support our development and test teams. You’ll also be instrumental in defining the guidelines for future enhancements and development of these systems so they will continue to be an enhancement for our engineering teams well into the future.

The JIRA Administrator/Developer is responsible for administration, maintenance, upgrades and enhancements to JIRA, Confluence and integrations with other tools or plugins. * Administer JIRA (Core and Software), Confluence and formulate technical solutions using JIRA and associated JIRA plugins/Atlassian Products. * Create JIRA projects, queries and reports as needed * Create custom workflows, post functions, validators * Make changes to workflows, screens, fields and reporting * Oversee architecture of the entire system and provide recommendations and improvements * Migrate existing systems to new central system * Provide first level support of any issues encountered on the system * Define and maintain SLAs and processes for the system including server uptime and consistency * Set development guidelines for the system for any custom integrations or plugins. Work with development teams to adhere to the guidelines. * Review and approve the addition of all new plugins or custom development to the core system * Define the roadmap of enhancements for the system and socialize the roadmap with other teams * Manage the development for key system-wide customizations

* BS degree in engineering and at least 5 years of experience in the area of systems engineering, integration, and test * Two or more years of experience with Jira and developing custom plugins and integrations with JIRA/Atlassian plugins using Atlassian SDK * 4+ years of experience working with Linux, J2EE applications, databases/SQL, web applications, SOA/web services and mobile platformsHands on JIRA Core or JIRA Software (Formerly JIRA Agile), Fisheye/Crucible, Crowd, and Confluence experience * 2+ years of experience working on Linux systems * Working knowledge of both traditional and Agile software development methodologies. * Strong analytical, problem solving, and troubleshooting skills * Excellent written and verbal communication skills including the ability to effectively communicate technical issues and solutions to all levels of the organization * Excellent multitasking and time management skills with consistent attention to detail * Ability to clearly write technical documents * Good leadership, facilitation, and interpersonal skills, with the ability to work across functional lines and at many levels * Ability to work in a fast paced, constantly changing environment * Ability to quickly learn and communicate value of new technologies to technical and non-technical audiences * Occasional travel may be required * Two or more years of experience in leading technical teams * Experience with Atlassian Bitbucket and Git * Tomcat server config/tuning, JVM tuning * AgileCraft knowledge