Appraiser Relations Specialist

Assurant, Inc. helps people protect what matters most to them. We provide specialty protection products and related services to safeguard against risks. With a strong commitment to service, sophisticated technology and an array of flexible tools, we build solutions to meet customers’ needs.

Handle inbound and outbound calls from appraisers

· Receive and review appraiser’s performance

· Order and geographic specific vendor recruitment

· Receive and review vendor documentation for accuracy and upload to profile

· Maintain appropriate order specific documentation by notating the communication logs pursuant to company and departmental policy

· Maintain maximum ACD-Vendor availability

· Participate in vendor network expansion and cost control

· Utilize company scripting software to ensure consistent and accurate communication log postings

· Provide cross-departmental vendor support such as: scheduling a rush order, fee discrepancies, vendor fee schedule adjustments, coverage areas updates, adding appraisers to company profiles, etc.

· Performs other duties as assigned.

Basic qualifications:

• High School Diploma or GED required
• 1 year previous customer service experience in a call center environment
• 1 year experience in Microsoft Word, Outlook, data entry, and Internet Explorer (ability to create and edit spreadsheets and Word documents)

Preferred Requirements:

• Bachelor’s degree or four years of client relations, customer service or other related field preferred
• Mortgage lending, appraisal industry knowledge and experience preferred
• Ability to speak clearly and persuasively; listens and gets clarification
• Communicates effectively both orally and written
• Ability to process confidential information and consistently perform with a high level of customer service
• Demonstrated ability in prioritizing multiple projects and activities to achieve deadlines
• Typing Skills 40-plus words per minute preferred