Appraiser Relations Specialist


(Indianapolis, Indiana)
Full Time
Job Posting Details
About Assurant
Assurant, Inc. helps people protect what matters most to them. We provide specialty protection products and related services to safeguard against risks. With a strong commitment to service, sophisticated technology and an array of flexible tools, we build solutions to meet customers’ needs.
Handle inbound and outbound calls from appraisers · Receive and review appraiser’s performance · Order and geographic specific vendor recruitment · Receive and review vendor documentation for accuracy and upload to profile · Maintain appropriate order specific documentation by notating the communication logs pursuant to company and departmental policy · Maintain maximum ACD-Vendor availability · Participate in vendor network expansion and cost control · Utilize company scripting software to ensure consistent and accurate communication log postings · Provide cross-departmental vendor support such as: scheduling a rush order, fee discrepancies, vendor fee schedule adjustments, coverage areas updates, adding appraisers to company profiles, etc. · Performs other duties as assigned.
Ideal Candidate
Basic qualifications: - High School Diploma or GED required - 1 year previous customer service experience in a call center environment - 1 year experience in Microsoft Word, Outlook, data entry, and Internet Explorer (ability to create and edit spreadsheets and Word documents) Preferred Requirements: - Bachelor’s degree or four years of client relations, customer service or other related field preferred - Mortgage lending, appraisal industry knowledge and experience preferred - Ability to speak clearly and persuasively; listens and gets clarification - Communicates effectively both orally and written - Ability to process confidential information and consistently perform with a high level of customer service - Demonstrated ability in prioritizing multiple projects and activities to achieve deadlines - Typing Skills 40-plus words per minute preferred


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