Appraiser Relations Specialist

Assurant, Inc. helps people protect what matters most to them. We provide specialty protection products and related services to safeguard against risks. With a strong commitment to service, sophisticated technology and an array of flexible tools, we build solutions to meet customers’ needs.

Handle inbound and outbound calls from appraisers · Receive and review appraiser’s performance · Order and geographic specific vendor recruitment · Receive and review vendor documentation for accuracy and upload to profile · Maintain appropriate order specific documentation by notating the communication logs pursuant to company and departmental policy · Maintain maximum ACD-Vendor availability · Participate in vendor network expansion and cost control · Utilize company scripting software to ensure consistent and accurate communication log postings · Provide cross-departmental vendor support such as: scheduling a rush order, fee discrepancies, vendor fee schedule adjustments, coverage areas updates, adding appraisers to company profiles, etc. · Performs other duties as assigned.

Basic qualifications: - High School Diploma or GED required - 1 year previous customer service experience in a call center environment - 1 year experience in Microsoft Word, Outlook, data entry, and Internet Explorer (ability to create and edit spreadsheets and Word documents) Preferred Requirements: - Bachelor’s degree or four years of client relations, customer service or other related field preferred - Mortgage lending, appraisal industry knowledge and experience preferred - Ability to speak clearly and persuasively; listens and gets clarification - Communicates effectively both orally and written - Ability to process confidential information and consistently perform with a high level of customer service - Demonstrated ability in prioritizing multiple projects and activities to achieve deadlines - Typing Skills 40-plus words per minute preferred