Customer Service Specialist I

Aon is a global provider of risk management, insurance and reinsurance brokerage, human resources solutions, and outsourcing services. It employs over 60,000 people in 120 countries worldwide. ACIA is a unit of Aon, based in Dublin, which was set up in 2009. It is one of the first centers established in Ireland that are dedicated to data analytics and innovation.

As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our Aon Affinity business group in Hatboro, PA.

• Answer customer inquiries via the 800 line to achieve targeted department service levels and quality standards, investigate and answer coverage inquiries; clearly and appropriately document account according to department standards.
• Support and service new and renewal business
• Evaluate client needs, make appropriate coverage recommendations and accurately explain Professional Liability to callers
• Complete all client service requests within targeted timelines
• Provide support to other members of the business unit and provide ancillary support when needed

Required Experience:

• Ability to identify priorities based on business needs and to anticipate client needs.
• Attention to detail
• A minimum of 1 year call center experience
• 1-2 years insurance experience
• A working knowledge of Microsoft Word and Excel

Preferred Experience:

Pennsylvania Property and Casualty License preferred; otherwise required within 6 months of hire

Education:

High School, some college preferred or equivalent years of industry experience.