Product Technical Support Engineer

AOL

(New York, New York)
Full Time
Job Posting Details
About AOL
AOL Lifestream is a web-based application that enables users to keep track of all their comments on social networking sites. Integrated with AIM Express, AIM 7, and AIM for Mac, users can publish their statuses, reply to comments on networking sites from their Lifestream tab, and more. AOL Lifestream is a product of AOL.
Summary
Verizon Digital Media Services is looking for a Lead Solutions Engineer to provide a deep subject-matter expertise to the sales team. To be successful in this role, you should have deep industry understanding, as well as a sophistication for the sales cycle in order to close competitive prospects and solve technical issues for existing customers.
Responsibilities
* Lead and set priorities for more junior members of the Solutions Engineering team * Provide pre-sales support for the sales of content delivery/web streaming solutions. * Provide technical expertise to new and existing customers in order to assist regional sales team in reaching sales revenue goals * Responsible for technical pre-sales design recommendations and justifications * Manage the technical aspects of sales prospecting and provisioning * Communicate technical design requirements and implementation details to sales team and customers, both in formal documentation and verbally * Communicate account and project status with internal teams, including sales, customer support and sales engineering management * Design, document, and implement Content Delivery (CDN)/Stream caching solutions, incorporating network design method, capacity planning, HTTP, Streaming (RTSP, Flash, HTTP Streaming), SSL, DNS, HTML, Access Control, and W3C compatible WWW technologies
Ideal Candidate
* 5+ years of proven success within a technical sales or presales role * Broad, high-level knowledge of Internet architectures * Proven ability to design, direct, document and implement solutions involving HTTP and Stream Caching technologies, including Open Video Platforms (OVP) and Flash/Silverlight/HTML5/iPhone/Droid Players * Technical leadership skills for supporting project management, back office & pre-sales staff and in managing projects with little supervision * Excellent presentation and communication skills (written and verbal) * Experience and talented in customer-facing white board and WebEx presentations * Proven success managing relationships with customers, vendors and staff. * Superior organizational and interpersonal skills * Ability to creatively solve complex problems * Hands-on and deep understanding of HTTP Headers, Flash Media/Windows Media/Wowza Svr2/mobile stream Server/Client and website architectures, and knowledge of XML, Java, Ruby On Rails, PHP Scripting a plus * BA/BS required
Compensation and Working Conditions
Benefits Benefits included

Additional Notes on Compensation

AOL offers a competitive salary and benefits package, including 401(k) match and performance bonus.

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