Lead Technologist

Amtrak connect businesses and communities across the country and move America’s workforce toward the future. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States.

The Lead Technologist Software Packaging is a lead technical role. Works on one or more projects as the technology subject matter expert or technical leader/consultant. When involved with a project team, acts in a consultative manner and typically does not provide administrative or management type of support. Works on the most complex tasks, projects and support issues that involve a high degree of risk, impacts business unit performance and makes use of the individual's high level of knowledge within one or more areas of specialty.

* Analyze Business Requirement for Packaging Requests. * Create requirements based software packages for redistribution. * Work with QA / Test Analyst to develop test plans for packages. * Provide analysis of industry trends for planning of future packaging needs. * Researches and analyzes complex technologies within area of required expertise. * Assesses emerging technologies. Evaluates and may recommend new products or tools for the organization. Assist in cost-benefit and risk analysis. * Makes recommendations and influences long-term technology strategy and planning for multiple business units. * Assists in the development and analysis of source selection strategies. * Works with service providers to ensure that their in-scope technical solutions are consistent with the enterprise business strategy and architecture. * Serves as a consultant and escalation point for issues. Provides project managers with technical consultation and advice, enabling quick response to inquiries related to the program/project. * Provides technical analyses to help define, assess, and monitor the technical aspects of the program/project or service. * Designs innovative solutions using new technologies. Recommends short-term alternatives when appropriate. * Lead troubleshooting of existing information systems or networks to identify errors or deficiencies. Brainstorms possible solutions and evaluates alternatives against decision criteria. * May lead team responsible for the resolution of support issues escalated by senior operations, development personnel or service provider personnel. Works with vendors during the problem resolution process as needed. * Provides technical expertise across business functions. Identifies opportunities to improve business processes via new technologies. * Provides support for Principal Technologist's representation of Amtrak relevant, industry forums. * Act as back up for Software Deployment Lead.

**Work Experience:** * Demonstrated years of relevant technical experience. * Relevant Engineering Certifications. * Minimum KSAs Knowledge, skill and abilities to meet the expectations of the position. **Other Requirements:** * Should have documented experience in one or more scripting languages. * Strong experience with 3rd party packaging tools including Installshield. * Background in support or engineering of Windows based computers. * Must possess strong communication and interpersonal skills, work well with others in an integrated team environment, and must be self-motivated. * Should have proven ability to interact with customers / business partners in all levels of management. **Preffered:** * Master's degree in engineering or computer science, or equivalent.. * Familiarity with change management and ITIL principles. * ITIL Certification (or equivalent) **Communication and Interpersonal Skills:** * Must have excellent oral and written communication skills.