Customer Service Associate

American National has been building meaningful relationships with our clients, employees and surrounding communities for more than 110 years. We provide protection, security and comfort to more than 5 million policyholders who put their trust in our financial stability and strength.

At American National we put our core values of financial strength, integrity, respect, service and teamwork at the heart of everything we do. If you share these values and would like to grow your career at a strong, respected company, here’s an opportunity for you.

**Essential Functions and Duties:** * Must be willing to work a flexible schedule between 7:30am and 5pm. * The Customer Service Associates are responsible for mastering the internal processes and processing systems that support life and annuity products, to provide immediate and professional service responses to customers. * Receiving and processing a high-volume of telephone calls from policyholders, company representatives and other interested parties that require assistance or have questions about the company’s life insurance or annuity products. * Providing professional, courteous, timely and accurate responses to these requests for assistance instilling confidence in the company; therefore, creating a favorable company image. * Performing various changes on policies.

**Minimum Requirements:** * High School diploma required, 4 year college degree preferred. * A minimum of two years customer service experience required; preferably in a call center environment. * Basic customer service training and knowledge required. * Ability to communicate in a clear and concise manner through excellent written and oral communication skills. * Candidates must possess proficient personal computing skills. * Strong interpersonal and analytical thinking skills, skills in time management, punctuality and reliability are essential to be successful in this position. * Customer Service Training Certification(s) preferred