Asset Protection Associate

American Girl

(Orlando, Florida)
Full Time Part Time
Job Posting Details
About American Girl
American Girl is a premium brand for girls and a wholly owned subsidiary of Mattel, Inc. (NASDAQ:MAT, www.mattel.com), the world’s leading toy company. Since its inception in 1986, American Girl has been devoted to celebrating girls ages 3 to 12 through age-appropriate, high-quality dolls and accessories, books, clothes, movies, and unforgettable experiences. Best-selling lines include My American Girl®, Girl of the Year®, Bitty Baby®, and its classic historical characters.
Summary
At American Girl, our vision is "Creating the Future of Play". We strive to achieve this vision primarily through our creative and enthusiastic employees who DARE to be innovative, and THRIVE in a friendly and fast-paced environment. American Girl is committed to developing employees and supporting their career goals, helping them GROW with a host of meaningful experiences and learning opportunities. And by promoting a culture of BALANCE that emphasizes working passionately and taking time to play often, we are proud of how our employees LEAD by example in all that they do!
Responsibilities
* Ensures the safety of all American Girl customers and employees while on store premises * Prevent the loss of company assets through surveillance, conducting employee package checks and trash checks * Provide customer service in a positive, friendly and professional business atmosphere * Attend and complete First-aid, CPR, AED certifications as scheduled * Provide timely assistance; follow up, resolution and communication to both internal and external customer concerns. * Demonstrate an awareness and understanding of all company, store and department policies, procedures and guidelines * Maintain confidentiality with all matters at all times
Ideal Candidate
* High School Graduate/General Education Degree (GED) with minimum of an Associates degree preferred * Up to 2 years’ experience in Retail Loss Prevention preferred * Working knowledge of Microsoft Word, Excel and Outlook Software programs preferred * Outstanding verbal and written communication skills are essential * Able to be firm and courteous when giving instructions * Must be willing to work a flexible retail schedule, including nights, weekends and off hours * State specific license if applicable

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