Community Manager, Making Strides Against Breast Cancer
American Cancer Society
(New York, New York)Together with our millions of supporters, the American Cancer Society (ACS) saves lives and creates a world with less cancer and more birthdays by helping people stay well, helping people get well, by finding cures, and by fighting back.
Executes a portfolio of community-based events, with accountability for significant income targets, as well as event-related mission and advocacy activities. Ensures goal achievement through the effective leadership, engagement, empowerment and mobilization of event volunteers.
- Accountable for the achievement of income performance targets for a portfolio of community-based events.
- Responsible for effectively and efficiently completing activities and meeting target deadlines in order to execute successful events.
- Implements best practices for event revenue growth; drives and encourages creativity and innovation at the event level.
- Engages, trains and manages relationships with community volunteers to ensure successful events execution.
- Manage temporary and/or part time Strides staff team to ensure successful events execution (for urban model MSABC events).
- Collaborates with Corporate & Distinguished Partners and Health Systems staff to maximize event success; leverages opportunities to engage constituents from corporate, distinguished partners and health systems activities in events through event sponsorship and participation
- Works in partnership with Health Systems staff for achievement of identified event-related mission goals, including enterprise-wide initiatives. Integrates mission/cancer control activities messaging and within events.
- Partners with enterprise support functions and ensures appropriate support is provided for successful execution of events.
- Utilizes available tools and processes to maximize event results, including online fundraising.
- Utilizes and responds to customer satisfaction survey, comparative event and success factors data.
- Monitors progress against objectives; adjusts plans and manages contingency efforts and resources as required.
- Ensures strong logistical coordination for assigned events.
- Facilitates volunteer retention and ensures meaningful volunteer recognition.
- Utilizes defined processes to ensure timely and accurate event data entry.
- Ensures compliance with ACS policies, including employment, risk management, event and cash handling, and financial controls.
- Works in partnership with ACS CAN, including efforts to increase ACS CAN membership.
- Actively demonstrates and cascades the enterprise-wide mindsets: integrity, collaboration and stewardship.
- Bachelor’s degree in related field and/or equivalent combination of education and experience. One year related experience preferred, working within a multi-million dollar organization a plus.
- Excellent written and verbal communication, presentation, and interpersonal skills.
- Able to work successfully in a diverse team environment.
- Ability to recruit, train and motivate community-based volunteers.
- Demonstrated ability in handling multiple priorities, project management and meeting deadlines; strong planning and organizational skills.
- Proven relationship building, persuasion and influence skills.
- Strong customer service orientation, with extensive experience in effectively addressing and resolving issues with constituents.
- Ability to proactively monitor and adjust activities to respond to changing circumstances and priorities to meet goals, proactively address issues as they arise and mitigate risks associated to events.
- Outcome driven; strong project management ability.
- Able to work through others to accomplish goals.
- Strong market, community and constituent perspective.
- Remains composed under stress, handles responses to criticism tactfully and delivers on organizational commitments.
- Broad knowledge of the overall structure, programs, and services of the American Cancer Society including policies and procedures.
- Proficient in computer-based information systems.
- Must have access to car or be able to transport materials to and from meetings and special events/programs. Must be able to staff evening and weekend committee meetings, events and programs. Must be able to lift 30 lbs and perform set up / take down of event equipment.
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