Billing Analyst

Ambit Energy provides electricity and natural gas services in deregulated markets across the United States, primarily marketed through a direct sales channel of more than 400,000 Independent Consultants.

* Responsible for the timely and accurate invoicing of customer accounts. * Ensures accuracy through the review and validation of a controlled sample population of invoices on an ongoing basis to identify billing issues/improvements. * Audits daily bill runs to identify issues; coordinates resolution and re-bill requirements to ensure accurate bill creation post resolution. * Documents billing issues/improvements for resolution/change implementation. * Identifies operational root causes, IT root causes and expected outcomes for billing issues. * Actively contributes to identification of optimal resolution and vetting of system logic with IT department. * Communicates billing issues with the technical department(s) and leadership to ensure timely resolution. * Acts as subject matter expert for all areas of responsibility for both Ambit and the utilities. * Executes special projects with high level oversight by leadership. * Performs validation of system fixes to ensure system changes produce the desired outcome including the validation that other areas are not negatively affected. * Makes business decisions routinely where there is minimal impact to the company. Understands what large impacts are and engages leadership when needed. * Contributes suggestions and ideas in line with regulatory rules to guide decisions that affect areas of responsibility utilizing advanced knowledge of Ambit billing practices and other processes that drive charges/adjustments on invoices. * Ensures the timely processing of all billing transactions. * Monitors and tracks billing transactions to ensure efficient and accurate processing. * Documents processes to be utilized by your direct peers, leaders and other Ambit departments. * Recognizes, reconciles, and corrects mismatched billing data based on, established business rules. * Builds internal and external relationships through exceptional problem solving, ownership, and follow-through. * Full time physical attendance is an essential element of the job.

* Ability to work in a fast-paced, deadline oriented environment. * Strong organizational, interpersonal, communication and analytical skills. * Highly attentive to detail. * Intermediate to Advanced Microsoft Office skills (Excel, Word, and Outlook). * Basic Microsoft Visio skills. * Ability to interpret and modify SQL queries. * General understanding of State Utility Commission regulations related to the invoicing of customers. * Familiarity with EDI transaction processing and transaction referencing. * Experience with data quality processes, system audits or invoice reconciliation required. * 2-4 years billing experience. * Bachelor’s degree in Accounting, Finance, Business Administration or a similar field of study or equivalent experience.