Billing Analyst
Ambit Energy
(Dallas, Texas)Ambit Energy provides electricity and natural gas services in deregulated markets across the United States, primarily marketed through a direct sales channel of more than 400,000 Independent Consultants.
- Responsible for the timely and accurate invoicing of customer accounts.
- Ensures accuracy through the review and validation of a controlled sample population of invoices on an ongoing basis to identify billing issues/improvements.
- Audits daily bill runs to identify issues; coordinates resolution and re-bill requirements to ensure accurate bill creation post resolution.
- Documents billing issues/improvements for resolution/change implementation.
- Identifies operational root causes, IT root causes and expected outcomes for billing issues.
- Actively contributes to identification of optimal resolution and vetting of system logic with IT department.
- Communicates billing issues with the technical department(s) and leadership to ensure timely resolution.
- Acts as subject matter expert for all areas of responsibility for both Ambit and the utilities.
- Executes special projects with high level oversight by leadership.
- Performs validation of system fixes to ensure system changes produce the desired outcome including the validation that other areas are not negatively affected.
- Makes business decisions routinely where there is minimal impact to the company. Understands what large impacts are and engages leadership when needed.
- Contributes suggestions and ideas in line with regulatory rules to guide decisions that affect areas of responsibility utilizing advanced knowledge of Ambit billing practices and other processes that drive charges/adjustments on invoices.
- Ensures the timely processing of all billing transactions.
- Monitors and tracks billing transactions to ensure efficient and accurate processing.
- Documents processes to be utilized by your direct peers, leaders and other Ambit departments.
- Recognizes, reconciles, and corrects mismatched billing data based on, established business rules.
- Builds internal and external relationships through exceptional problem solving, ownership, and follow-through.
- Full time physical attendance is an essential element of the job.
- Ability to work in a fast-paced, deadline oriented environment.
- Strong organizational, interpersonal, communication and analytical skills.
- Highly attentive to detail.
- Intermediate to Advanced Microsoft Office skills (Excel, Word, and Outlook).
- Basic Microsoft Visio skills.
- Ability to interpret and modify SQL queries.
- General understanding of State Utility Commission regulations related to the invoicing of customers.
- Familiarity with EDI transaction processing and transaction referencing.
- Experience with data quality processes, system audits or invoice reconciliation required.
- 2-4 years billing experience.
- Bachelor’s degree in Accounting, Finance, Business Administration or a similar field of study or equivalent experience.
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