Receptionist / Scheduler

Allina Health is dedicated to the prevention and treatment of illness and enhancing the greater health of individuals, families and communities throughout Minnesota and western Wisconsin.

• Answer department phones, transfer calls to appropriate area, take accurate phone messages, including encounters and staff messages in Excellian and provide information concerning the clinic and its services
• Schedule patient appointments on the phone and in person
• Confirm appointments
• Greet walk-in patients/customers and directs to appropriate area(s)
• Maintains work and patient areas in neat and orderly manner
• Schedule patient appointments following scheduling procedures and provider protocols
• Coordinate multiple appointments
• Verify and update demographic information
• Review upcoming schedule for completeness, appropriate times and correctness
• Perform related work as required which includes but is not restricted to various clerical tasks, including making paper medical records available to nursing and medical staff to maintain patient flow
• Other duties as directed

• Customer service experience/past clinic experience preferred
• Previous medical office receptionist or scheduling experience preferred
• Customer service skills
• Knowledge of spelling and punctuation to type patient information
• Ability to read, understand and follow verbal and written instruction
• Ability to follow scheduling protocol
• Awareness of procedural protocols
• Establish and maintain effective communication and professional behavior with internal and external customers
• Able to maintain confidentiality
• Computer experience, prefer Epic/Excellian experience
• Ability to work alone or in a team environment
• Perform the job in accordance with Allina Health’s Mission, Vision, Values as well as Allina Health code of conduct
• High School diploma/GED
• Medical terminology required
• Completion of medical secretary program or other allied health program preferred