Receptionist / Scheduler
Allina Health
(Cambridge, Minnesota)Allina Health is dedicated to the prevention and treatment of illness and enhancing the greater health of individuals, families and communities throughout Minnesota and western Wisconsin.
- Answer department phones, transfer calls to appropriate area, take accurate phone messages, including encounters and staff messages in Excellian and provide information concerning the clinic and its services
- Schedule patient appointments on the phone and in person
- Confirm appointments
- Greet walk-in patients/customers and directs to appropriate area(s)
- Maintains work and patient areas in neat and orderly manner
- Schedule patient appointments following scheduling procedures and provider protocols
- Coordinate multiple appointments
- Verify and update demographic information
- Review upcoming schedule for completeness, appropriate times and correctness
- Perform related work as required which includes but is not restricted to various clerical tasks, including making paper medical records available to nursing and medical staff to maintain patient flow
- Other duties as directed
- Customer service experience/past clinic experience preferred
- Previous medical office receptionist or scheduling experience preferred
- Customer service skills
- Knowledge of spelling and punctuation to type patient information
- Ability to read, understand and follow verbal and written instruction
- Ability to follow scheduling protocol
- Awareness of procedural protocols
- Establish and maintain effective communication and professional behavior with internal and external customers
- Able to maintain confidentiality
- Computer experience, prefer Epic/Excellian experience
- Ability to work alone or in a team environment
- Perform the job in accordance with Allina Health’s Mission, Vision, Values as well as Allina Health code of conduct
- High School diploma/GED
- Medical terminology required
- Completion of medical secretary program or other allied health program preferred
Hours per week | 32 and up |
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