Receptionist / Scheduler

Allina Health is dedicated to the prevention and treatment of illness and enhancing the greater health of individuals, families and communities throughout Minnesota and western Wisconsin.

* Answer department phones, transfer calls to appropriate area, take accurate phone messages, including encounters and staff messages in Excellian and provide information concerning the clinic and its services * Schedule patient appointments on the phone and in person * Confirm appointments * Greet walk-in patients/customers and directs to appropriate area(s) * Maintains work and patient areas in neat and orderly manner * Schedule patient appointments following scheduling procedures and provider protocols * Coordinate multiple appointments * Verify and update demographic information * Review upcoming schedule for completeness, appropriate times and correctness * Perform related work as required which includes but is not restricted to various clerical tasks, including making paper medical records available to nursing and medical staff to maintain patient flow * Other duties as directed

* Customer service experience/past clinic experience preferred * Previous medical office receptionist or scheduling experience preferred * Customer service skills * Knowledge of spelling and punctuation to type patient information * Ability to read, understand and follow verbal and written instruction * Ability to follow scheduling protocol * Awareness of procedural protocols * Establish and maintain effective communication and professional behavior with internal and external customers * Able to maintain confidentiality * Computer experience, prefer Epic/Excellian experience * Ability to work alone or in a team environment * Perform the job in accordance with Allina Health’s Mission, Vision, Values as well as Allina Health code of conduct * High School diploma/GED * Medical terminology required * Completion of medical secretary program or other allied health program preferred