Account Resolution Representative

Alere delivers reliable and actionable information through rapid diagnostic tests, resulting in better clinical and economic healthcare outcomes globally.

Alere Toxicology is currently looking for a Full Time Account Resolution Representative to be based in our Clearwater, FL premier toxicology facility and will be responsible for following up with insurancecompanies.

* Performs various collection actions including; contact with insurance companies and patients by phone. * Reviews zero pays to determine proper handling. * Correcting and resubmitting claims to various carriers if applicable. * Provides requested information to carriers to complete claim processing. * Answers questions from patients, clerical staff and insurance companies. * Identifies and resolves patient billing complaints. * Prepares and reviews accounts for payments made to patients * Follows protocol for notification to patients for payments made directly to them. * Follows and reports status of delinquent accounts. * Allots time each day to work clearinghouse rejected dashboard. * Participates in educational activities and attends staff meetings. * Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations.

**Education:** Minimum: High School Diploma **Skills/Experience:** Knowledge of medical billing/collection practices. Knowledge of computer programs. Knowledge of business office procedures. Knowledge of basic medical coding and third-party operating procedures and practices. Ability to operate a computer and basic office equipment. Skill in answering a telephone in a pleasant and helpful manner. Ability to read, understand and follow oral and written instructions. Ability to establish and maintain effective working relationships with patients, employees and the public. Must be well organized and detail-oriented. **Environmental/WorkingConditions:** Normal officeenvironment. Occasional overtime may berequired and/or hours may be shortened as business needs dictate. **PhysicalDemands:** Requires sitting and standing associatedwith a normal office environment. Manualdexterity needed for using a calculator and computer keyboard.