Data Center and Operations Manager

Alameda County is one of the largest counties in Northern California, with 9,000 employees and serving a population of over 1.4 million people in the East Bay.

• Directs, coordinates and supervises the activities and projects of the IT Operations teams.
• Managing multiple shifts (24/7) of Operations and support staff for the Countywide IT department.
• Ensures maximum uptime of county systems and data centers.
• Coordination with the County’s General Services and other agencies.
• Provides technical and management support to the Deputy Director.

Requirements:

• 6 years of recent increasingly responsible experience in computer operations with at least 4 years supervising computer operators and 2 years supervising an entire 24/7 operation of a large multi-vendor data center with an enterprise class LAN/WAN network.
• Excellent project management, communication, organizational and documentation skills.
• The ability to plan, organize, manage and evaluate staff and communicate group activities effectively to the Deputy Director and other executive staff.
• Provide leadership and guidance to a professional team of 24/7 shift supervisors, operations staff and help desk staff.
• Oversee problem and incident management and process, methodology, implementation and documentation.
• Oversee change management/control/release and process, methodology, implementation and documentation.
• External vendor and internal client management skills required.
• Develop and implement multi-year strategic plans, SLAs, SLOs.

Deep understanding of:

• Infrastructure (Server/Network/Telephony/Radio) operations and escalation procedures
• Environmental systems: HVAC, electrical/power/UPS, fire suppression/safety, physical access control systems
• Structured cabling/wiring/cages/racking
• IT Service Management systems (HEAT, BMC, ServiceNow)
• Infrastructure monitoring and alerting tools
• Tools: HP Openview, SiteScope, HEAT (other ITSM apps), Visio

Working Knowledge of:

• Data Center Infrastructure Management (DCIM) tools (Raritan, Schneider, Emerson)
• SANs, servers (Windows and AIX), storage devices
• Mainframe (IBM)
• Network routers, switches, circuits
• Land Mobile Radio/microwave systems
• Telephony, unified messaging, connectivity/circuits
• Compliance/auditing (SOX, HIPPA, CJIS, PCI, ITIL) skills