Data Center and Operations Manager

Alameda County is one of the largest counties in Northern California, with 9,000 employees and serving a population of over 1.4 million people in the East Bay.

* Directs, coordinates and supervises the activities and projects of the IT Operations teams. * Managing multiple shifts (24/7) of Operations and support staff for the Countywide IT department. * Ensures maximum uptime of county systems and data centers. * Coordination with the County’s General Services and other agencies. * Provides technical and management support to the Deputy Director.

Requirements: * 6 years of recent increasingly responsible experience in computer operations with at least 4 years supervising computer operators and 2 years supervising an entire 24/7 operation of a large multi-vendor data center with an enterprise class LAN/WAN network. * Excellent project management, communication, organizational and documentation skills. * The ability to plan, organize, manage and evaluate staff and communicate group activities effectively to the Deputy Director and other executive staff. * Provide leadership and guidance to a professional team of 24/7 shift supervisors, operations staff and help desk staff. * Oversee problem and incident management and process, methodology, implementation and documentation. * Oversee change management/control/release and process, methodology, implementation and documentation. * External vendor and internal client management skills required. * Develop and implement multi-year strategic plans, SLAs, SLOs. Deep understanding of: * Infrastructure (Server/Network/Telephony/Radio) operations and escalation procedures * Environmental systems: HVAC, electrical/power/UPS, fire suppression/safety, physical access control systems * Structured cabling/wiring/cages/racking * IT Service Management systems (HEAT, BMC, ServiceNow) * Infrastructure monitoring and alerting tools * Tools: HP Openview, SiteScope, HEAT (other ITSM apps), Visio Working Knowledge of: * Data Center Infrastructure Management (DCIM) tools (Raritan, Schneider, Emerson) * SANs, servers (Windows and AIX), storage devices * Mainframe (IBM) * Network routers, switches, circuits * Land Mobile Radio/microwave systems * Telephony, unified messaging, connectivity/circuits * Compliance/auditing (SOX, HIPPA, CJIS, PCI, ITIL) skills