NOCC Senior Technician - 3rd Shift Job

Akamai is the global leader in Content Delivery Network (CDN) services, making the Internet fast, reliable and secure for its customers.

This is an opportunity to work in a large scale, global network operations department. Working as part of a team that develops and refines conditional alerts that are used to monitor and maintain Akamai’s systems in the most effective way possible.

• Diagnosing troubles identified by network monitoring and working to resolve issues.
• Monitoring, troubleshooting & correcting server and network problems and live network broadcasting issues.
• Working with various third parties (Engineers, System Architects, Infrastructure Vendors, Customers, and Developers) to narrow down problems and achieve resolution.
• Clearly and effectively documenting information in the Trouble Ticket system for communication to other staff, to open tickets and follow up on escalated problems.

Basic Qualifications

• Bachelors in Computer Science, Electrical Engineering, Computer Engineering or 3 equivalent experience
• Minimum 3 years of experience designing and administering a monitoring and reporting solution in a high availability environment.
• Minimum 3 year of experience with UNIX system administration

Desired Qualifications

• Excellent communication, interpersonal, organizational skills, and a demonstrated history of high-level achievement in cross-functional organizations.
• Working knowledge of TCP/IP in internetworking/WAN data communications.
• Excellent communication, interpersonal, organizational skills, and a demonstrated history of high-level achievement in cross-functional organizations.