Desktop Support Representative

Agile

(Denver, Colorado)
Temp-to-Hire
Job Posting Details
About Agile
Agile started in 2003, and we’ve been on a fast ride ever since. From our beginning in permanent placement to our expansion into contract IT jobs and delivering technology projects, we’ve stayed true to our mission and core values. The commitment is one of the reasons that companies exploring Atlanta IT staffing companies choose and rely on Agile. We invite you to learn about and be part of our story.
Summary
The Desktop Support Representative provides quality support to users by responding to end-user inquiries and resolving problems associated with telecommunications networks, computer hardware and core business applications. This role ultimately strives to identify the problem source and works with the internal telecommunications, system operations, application development and vendors to resolve issues.
Responsibilities
* Receives, researches and responds to inquiries from users concerning PC, telecommunications or business application problems * May serve as a focal point for verification of on-line application initiation and availability * Documents, logs and tracks problems * Follows up to ensure efficient response and quality customer service * Adheres to defined problem management procedures including escalation/notification through closure * Provides contact for user groups and provides on-site support for data processing conversions if required * Acts as a user help representative at project, conversion and maintenance meetings * Maintains stable data processing operating environment during conversions through prompt recognition, resolution and/or escalation of problems and issues to appropriate operation and management personnel
Ideal Candidate
* Working knowledge and understanding of Windows Operating System * Experience with PC/ desktop and laptop computers, peripheral devices telecommunications and transmission, the operating systems, applications and products utilized by the assigned groups * Understanding of the data processing environment and the impact to business functions when systems and/or applications are unavailable * Good knowledge and proficiency in PC software such as spreadsheet, word processing and graphics packages
Compensation and Working Conditions
Benefits Benefits included

Additional Notes on Compensation

This opportunity is a yearlong contract with full benefits offered – The contract rate is 13/hr W2. Our IT consultants enjoy a wide array of benefits including: medical, dental, 401K, life insurance, Employee Assistance Program and more.

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