Velodrome Service Representative

AEG Live

(Carson, California)
Part Time
Job Posting Details
About AEG Live
AEG Live, the live-entertainment division of Los Angeles-based AEG, is dedicated to all aspects of live contemporary music performance: touring, one-offs, broadcasts, sponsorship, festivals, special events with seventeen regional offices and thirty-seven state-of the-art venues.
Summary
The Service Representative provides customer service support to the members of the Velo Sports Center and individuals who enter the facility.
Responsibilities
**Member and Guest Check in Compliance** * Greet all incoming members and guests * Ensure all check in procedures are followed * Ensure Guests are directed towards the proper session and appropriate fees are collected * Enter Guest and Telephone inquiry information into MOSO **Customer Service** * Answer all incoming inquiries and obtain appropriate information to direct/transfer calls/guests * Handle member service issues to include: Facility usage, lost and found, new memberships, change of address, EFT setup or change, and questions regarding billing and payments * Record member concerns on the member service log or Maintenance log (depending on issue) * Record lost and found items on the lost and found property log and secure items per policy * Ensure required forms are available, completed and processed properly * Keep front desk area and lobby clutter free and orderly * Perform general cleaning duties to include hourly facility walk through **Point of Sale** * Promote and sell merchandise. * Process all monetary transactions through MOSO system. **Event Support/Organization** * Assist with planning of events, and day of operations for events held at the VSC
Ideal Candidate
**Knowledge, Skills and Abilities:** * Strong customer service skills * Strong communication skills both oral and written * Organizational skills * Attention to detail * Basic knowledge of Microsoft Office software i.e. Word, Excel, Outlook **Certification/Educational Level:** * High School Diploma or GED required * Must complete front desk training prior to working alone at the front desk

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