* Responsible for overall service experience and clinical excellence provided in the medical office, in execution of ACP strategy. Ensures priorities are aligned and resources are committed to achieving the goals and objectives of the medical office and ACP, against targets established by executive leadership and the Regional Medical Director.
* Responsible for the management of all medical care provided at the medical center, and for the quality of services rendered by physicians, nurse practitioners and physician assistants; ensures high-quality, clinically appropriate care which exceeds the expectations of patients. Ensures appropriate levels of coverage with oversight of PTO/CME planning for the medical office with Regional Medical Director and Medical Office Administrator.
* Effectively promotes high standards of practice through adherence to policies, protocols and practice guidelines; identifies and corrects deficiencies in medical policies, protocols and guidelines utilizing performance improvement processes.
* Manages monitoring of key metrics, such as physician encounters, RVUs, out of group referrals, in-basket response times, and Press Ganey scores, appropriately addressing issues and taking corrective actions as needed
* Leads on-the-job training and assimilation efforts for new physicians, nurse practitioners and physicians assistants to the medical center (e.g., assigns peer for shadowing, provides work direction, mentors, assigns schedules, initiates formal check-in meetings at set intervals); ensures adequate training and clinical supervision.
* Impacts directly on patient care through the development of appropriate clinical guidelines, polices, and procedures as well as discussion of individual case management.
* As a practicing clinician, examines patients, diagnoses and treats illnesses.
* Prescribes and administers treatment for patients suffering from injury or disease.
* Assists in the hiring process by interviewing physician, nurse practitioner and physicians assistant candidates for Primary Care and providing hiring recommendations based upon ACP’s required competencies and desired behaviors.
* Monitors and evaluates performance of Primary Care physicians, nurse practitioners and physicians assistants by setting goals and conducting performance appraisals. Provides performance input to specialty Chairs.
* Recommends personnel actions, such as promotions, demotions, transfers, and disciplinary actions. Assists in the interpretation of and compliance with Human Resources, ACP and departmental policies and procedures. Ensures employees understand and comply with local, state, federal and regulatory standards, as they apply to respective job functions.
* Plans and facilitates monthly medical office meetings to communicate key initiatives and socialize change. Represents interests of medical office physicians, nurse practitioners and physicians assistants during care team and non-provider staff meetings.
* Performs other job related duties as required.