Inbound Sales Representative for New Residential

ADT is a leading provider of security and automation solutions for homes and businesses in the United States and Canada. ADT's broad and pioneering set of products and services, including ADT Pulse® interactive home and business solutions, and health services, meet a range of customer needs for today’s active and increasingly mobile lifestyles.

To receive telephone calls from relocating customers and successfully position the call for a sale or to schedule a field appointment for an outside sales representative.

• Take qualified customers through critical selling path of gathering information, determining needs and scheduling installation appointment or scheduling an appointment for a field sales representative.
• Must be a subject matter expert on relocation offers and promotions.
• Ensure customer satisfaction by providing a high level of service to retain customer.
• Work with other business units to resolve relocation issues (i.e. service, technical, credit/adjustments, etc).

Education/Certification:

• High school diploma.

Experience:

• One year of strong sales experience preferred.

Skills:

• Demonstrated sales ability, including closing skills.
• Ability to probe, conduct needs analysis and make appropriate recommendations.
• Strong communication skills.
• Ability to perform multiple tasks in a high call volume environment.
• Basic typing\PC experience required.