Technical Support Specialist

ActiveProspect is a marketing Software as a Service (Saas) platform that instantly qualifies internet leads. We help marketers automate their unique processes for acquiring qualified sales leads, building accurate email subscriber lists, and providing superior transparency for legal compliance. Each month, millions of opt-in Internet leads are processed on the ActiveProspect platform on behalf of customers across a wide range of industries.

ActiveProspect is seeking a Technical Support Specialist. This is a great position to get your career in Client Success started. This position requires a strong technical aptitude, a knack for solving problems and the desire to help others solve problems, plus a willingness to dive in and learn a complex product.

* You are the first level of help for customers, managing all support tickets and chat conversations. * You’ll problem solve and fix issues for customers, elevating more complex issues as appropriate to the implementation team. * You will be the owner of our support platform (currently Zendesk & Drift), automating where you can, and documenting as you go, making recommendations to the Product team as you see trends in questions and usage cases develop.

* Bachelor’s degree required * 1 year of experience in client-facing software support position * Proven ability to clearly communicate complex problems and build trust with clients and colleagues * Demonstrated empathy and patience for end users, taking a personal stake in our clients' success problem solver's mentality * Attention to detail, highly organized, with an absolute focus on quality of work * Proven track record of managing multiple, competing priorities while consistently exceeding goals * Experience working with Zendesk