Project Manager

Aclara Technologies LLC is a world-class supplier of smart infrastructure solutions (SIS) to more than 780 water, gas, and electric utilities globally. Aclara SIS offerings include smart meters and other field devices, advanced metering infrastructure and software and services that enable utilities to predict and respond to conditions, leverage their distribution networks effectively and engage with their customers.

The Project Manager will coordinate multiple client-facing project implementations of Aclara’s innovative smart infrastructure solutions to water, electric, and gas utilities. Work collaboratively with other members of the OH, Wellesley, Massachusetts or St. Louis, MO. This role is an integral part of our team.

• Successfully manage multiple/simultaneous client-facing system deployments and customer installation project implementations by continually motivating clients/team members, ensuring project timelines are met, and issues are addressed
• Escalate issues to designated team contacts and/or cross-functional teams in a timely manner to ensure implementation issues are addressed early
• Quickly ramp-up on new hardware and software releases and product functionality to ensure successful implementation of these features for clients
• Contribute to special internal projects as needed to improve service launches by defining success metrics and project goals, improving internal processes/methodologies, and increasing retention/satisfaction of existing and new client base
• Interact with clients to understand their business needs, communicate project status and develop relationships to ensure satisfaction while minimizing project risk
• Apply best practice project management techniques and individual technical and or business knowledge to ensure that the work product and project deliverables are of the highest quality to satisfy client expectations
• Gather client business requirements and review with Product Management and Engineering to help develop and implement solutions that will meet client’s overall business objectives
• Work with the Sales and Account Management team to generate incremental revenue through professional services
• Develop and manage project plans, tasks, budget, deliverables, dependencies and resource requirements to ensure on time delivery
• Track, assess and communicate client and project goals, plans, issues, key milestones, timelines, action items, metrics and budgets, prior, during and subsequent to implementation
• Identify and manage implementation and project scope changes
• Develop and maintain a productive working relationship with prime contractors and third party service providers associated with the project

• Minimum of a Bachelor’s degree in Business, Computer Science or related discipline
  • In lieu of a degree, at least 7-8 years of experience will be considered, specifically in major account project management
• 3+ year’s experience managing the delivery of multi-function technical services
• 3+ year’s experience managing project resources
• 3+ year’s experience in a customer-facing role providing project management and support
• Demonstrated track record of developing senior level client relationships
• Experience implementing data-intensive software systems in an enterprise environment
• Exceptional written and verbal communication skills
• Ability to successfully provide direction and leadership to others as a project lead and/or a technical specialist
• Demonstrated leadership skills, communication, analytical and problem solving skills, short-term and long-term planning skills
• Demonstrated track record of successfully managing large Professional Services/Implementation projects
• Demonstrated experience with client-facing activities: sales calls, business development, requirements gathering, project planning, risk assessment and mitigation, and progress meetings
• Presentation and negotiation skills
• Basic understanding of hardware/software R&D cycle

Preferred:

• Utility/energy industry experience, particularly related to energy management, customer service, CIS/CRM, AMI, MDM, and/or demand-response
• Already holding or working towards a PMP or equivalent certificate

Physical Demands:

Willing and able to travel to customer sites up to 30% of the time