Key Lead

Lawn and Garden Sales

(Rock Springs, Wyoming)
Full Time Part Time
Job Posting Details
About Lawn and Garden Sales
Ace Hardware was founded in 1924 by Richard Hesse, E. Gunnard Lindquist, Frank Burke, Oscar Fisher, and William Stauber in Chicago, Illinois. Ace Hardware, incorporated in 1927 as Ace Stores Inc., was founded to provide a centralized purchasing organization to supply the founders' and members' stores.
Summary
The Key Lead is a supervisor who focuses on the consumer, executes tasks and assists in hardware store operations including opening and closing tasks.
Responsibilities
* Instill the operating culture to offer legendary customer service * Proficiently open and close the store according to policy and procedures * Initiate, delegate and complete a daily, weekly, monthly and quarterly task list * Participate in store safety and training initiatives * Resolve customer and employee concerns in timely and satisfactory manner according to company policies * Set a positive example by following company procedures and positive communication * Proficiency in the store checklists, Acenet, Eagle and POS computers * Will be trained in all of the basic departments and services in the store including mix paint, cut keys, fill propane, cashiering, Ace return policy, stocking freight
Ideal Candidate
* Excellent customer service skills including a positive “can do” attitude * Punctual and reliable with open availability * Ability to multi-task and delegate * Willing to handle all requests or customer service issues promptly and professionally * Home improvement knowledge a plus * Ability to lift 20-40 pounds consistently throughout the day

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