Service Associate

ACE Cash Express

(Huntsville, Texas)
Full Time Travel Required
Job Posting Details
About ACE Cash Express
ACE Cash Express, Inc. is a leading retailer of financial services, including payday loans, installment loans, title loans, check cashing, bill payment, wire transfer, money orders and prepaid debit card services. ACE is the largest owner and operator of check cashing stores in the United States and the second largest owner and operator of short-term consumer loan stores in the United States.
Summary
The Service Associate provides excellent customer service to individuals needing ACE's financial services. Work involves but is not limited to: check cashing, balancing monies, reporting daily transactions, following security procedures, and performing other financial services duties. This job reports to a District Manager.
Responsibilities
* Cash checks using established risk analysis (as defined in current training manuals and/or policies and procedures materials) avoiding return items as much as possible * Follow appropriate cash handling and inventory procedures * Learn to review, interpret and act upon reports including but not limited to: Combined Income Statements within five months of employment * Provide and market company services, including but not limited to: check cashing, loans, utility and other bill payment transactions, money order sales, wire transfer services, postage stamp sales, and distribution of other financial services * Provide professional and courteous customer service at all times * Maintain, count, receive, balance and safeguard cash and other negotiable items according to established policies and procedures to ensure validation of center assets * Perform opening and closing procedures, including but not limited to: preparing bank deposits or re-deposits, investigating and resolving report discrepancies, and verifying money in the cash drawer and safe * Follow security and safety policies and procedures in order to maintain a safe working environment; protects company assets and, most importantly, the employees * Maintain schedule flexibility to work other centers and shifts as needed * Excellent communication skills * Perform other duties as assigned
Ideal Candidate
* 3 years minimum sales/customer service experience preferred * Bi-lingual(Spanish) a plus * Knowledge of basic math skills including addition, subtraction, multiplication and division in all unit measures using whole numbers, percentages, common fractions and decimals * Ability to exchange US currency in any denomination * Ability to work 10-12 hours in a confined work area without leaving the center * Formal lunch breaks may not provided and must be taken at most convenient time around the flow of business * Requires ability to travel to different locations as schedule demands
Compensation and Working Conditions
Reports to District Manager

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