Field Technician

ACCO Brands (NYSE: ACCO) is the global force behind some of the world’s most iconic office and school supplies, including AT-A-GLANCE® and Day-Timer®, Five Star®, GBC®, Hilroy®, Kensington®, Mead®, Quartet®, Derwent®, Rexel®, Swingline® and so many others.

ACCO is seeking a Field Technician to provide technical service on a wide range of printing-related equipment.

• Manage daily customer service calls in an assigned area by scheduling and completing customer calls in a timely manner
• Servicing all models and levels of equipment found in document finishing equipment
• Management of parts, inventory, laptop, company van and cell phone
• Manage customer relationships and promote business
• When required, provide training to customers on machine operations and maintenance
• Assist and support other technicians with repairs and maintenance when and where needed; including travel to other field locations in emergency situations

• Two (2) year associate degree, trade certifications, or equivalent field experience required
• A valid driver’s license with a clean driving record is a mandatory requirement
• Experience in a related field with a willingness to learn and develop new skills
• Strong mechanical aptitude and diagnostic experience required
• Must have excellent customer service, communication, and time management skills
• Self-motivated
• Must have professional presence and ability to effectively communicate and interact with customers
• Experience with Microsoft Office products and comfortable using computers
• Minimal overnight travel required when necessary
• Local candidates No relocation assistance will be provided