Sr. Business Operations Analyst

2U

(Hyattsville, Maryland)
Full Time
Job Posting Details
About 2U
2U partners with leading colleges and universities to deliver the world’s best online degree programs. Our Platform, a fusion services and technology, enables schools to attract, enroll, educate, support and graduate students around the world. Our company culture is united by our No Back Row® philosophy; the idea that when we each lean in and do our part, we are better individually and collectively.
Summary
The Sr. Business Operations Analyst reports to Director, Business Operations Analysis, but primarily supports Admissions and Marketing Management as the “business manager” for their business unit(s).
Responsibilities
* Maintaining a constant awareness of ever changing business needs and developing action plans to mitigate the risks to business operations and action plans to take advantage of available opportunities for further efficiency and growth * Supports day-to-day operations of Salesforce CRM, implementing process and reporting changes necessary to maximize the efficiency of business operations. * Maintaining a comprehensive understanding of our supplemental marketing analytics tools, such that they collaborate across departments to develop tracking & scoring mechanisms for marketing & other conversion campaigns * Provide decision support and participate in myriad business-facing projects. Work with cross-functional teams, providing impactful analytical insight. Executing test plans & evaluating results * Designing and disseminating new processes and reporting to Admissions Management meant to provide additional efficiency to business operations. * Measuring & enforcing compliance to standard processes and best practices * Using reporting tools (i.e. Tableau) to develop reports that measure overall team performance * Coordinating more complex predictive & explanatory analysis with the Analytics team
Ideal Candidate
* Bachelor’s degree is required, with a concentration in a a mathematical or analytical field preferred (i.e.: Economics, Math, Computer Science, Political Science) * Demonstrated general understanding of business operations. * Analytical thinker with great attention to detail * A comprehensive understanding of Salesforce CRM is required. Familiarity with marketing automation software such as Marketo is strongly preferred. * Advanced Excel skills required and data base skills required. SQL background strongly preferred. * Demonstrated ability to identify opportunities for improvement and make constructive suggestions for change. * Great communication and interpersonal skills. * The ability to communicate difficult/sensitive information in a tactful manner. * Well developed sense of discretion regarding access to sensitive information. * Enthusiasm and the ability to thrive in an environment of constant change. * Previous experience with data visualization/analysis software and/or statistical significance testing

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