IT Support Technician

Founded in 1863 in South Bend, Indiana, 1st Source has offered clients a convenient and friendly way to bank for over 150 years. At 1st Source, we’ll listen to you, understand your needs and always keep your best interests in mind.

Provides technical support and train users on computer hardware, software, and peripherals.

• Troubleshoots hardware and software errors and issues and finds a resolution
• Resets and unlocks user accounts to allow access to Network applications and resources
• Monitors servers and branch locations for loss of Network communications utilizing Solarwinds
• Troubleshoots and maintains V.O.I.P phones
• Setups projector and laptop for Webinars
• Notifies users of the Security Policy that is in place and enforce the Policy to adhere to the Network Access Agreement and the IT Security Policy
• Enters incidents, updates and closes incidents, escalates incidents to higher levels that need to be resolved, documents solutions to these issues

• Some college preferred. Certifications required: A+

Experience/Skills

• 2 years of experience in a related field preferred
• Knowledge of computer hardware
• Knowledge of operating systems
• Good analytical skills
• Self-starter, good organization