Field Application Scientist

Sequencing technology fueled advances in applications such as SNP identification and molecular quantitation at a massive rate and scale, but a significant amount of critical genetic information remains inaccessible.

We are seeking candidates in multiple locations to serve as a primary technical field contact for 10x Genomics’ customers. The Field Applications Scientist is responsible for new installations and customer training. In this position you will also provide data analysis, logistical, and troubleshooting support in their territory. The primary goals are to ensure rapid adoption and maximum utilization of 10x Genomics’ product to drive efficient implementation whilst ensuring best customer experiences.

* Coordinate new installations, including facility inspections, instrument validation, and customer training. * Review and approve operational quality of equipment, and instruct customers in operations and maintenance of system under general instruction. * Troubleshoot issues related to user's technical skills, biochemistry/assay design, experimental design, software and instruments. Interpret customer needs and identify if the responsibility for a problem resolution falls to sales personnel, engineering. * Develop and maintain positive relationships with customers in assigned territory. * Provide strategic and competitive customer feedback to Marketing and product development teams.

* 2 years lab experience in molecular biology or genetics. * 3 years hands-on experience with next generation sequencing workflows and data analysis software. * Outstanding problem solving and interpersonal skills. * Strong written and verbal communication and training skills. * Clear vision of and commitment to providing outstanding customer service. * Proficiency with common molecular biology bench techniques. * Must be willing to travel up to 80%. * BA/BS/MS in Chemistry, Biochemistry, Molecular Biology or Genetics.